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Health Professionals: Being Patient With Your Patients

Maybe you’re a seasoned professional in a hospital or a dentistry clinic. Perhaps you’re a live-in carer who has to work around the clock to help somebody disabled by age or some unfortunate circumstance. Whatever the case, the job is unlike any other job on earth. People can make guesses as to what it’s like to be in your position, but they’ll never really know. You have more than a responsibility to meet company policies in your career; you have a responsibility to people.

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This pressure can easily wear a person down, and you’ve most likely felt overwhelmed at some stage. Everybody reaches what they think is their breaking point in the medical or healthcare line of work, but then you pick yourself up and carry on. Of course, it shouldn’t be this way, because you’re a person too. Your healthcare is just as important as the healthcare of those you help. Understanding this is key to being more patient with your patients, and starting to appreciate your career once more. You get to help people, but they can also help you to be better too. Here are some ways that you might be able to improve your level of service, and, as a result, your state of mind.

Improve their level of care.

The key to helping your patients better is to stop seeing them as patients. This is much the same as with any business. As soon as you see a client as a person, and not just another customer, the job becomes easier. As a healthcare professional, then, you have to put yourself into the shoes of the person you’re helping. You might be stressed and overworked, but with each person you help, you have a chance to make a difference to their life. You have a chance to make them feel less vulnerable.

This could mean, if they rely on you for a certain kind of service, to distract their mind with idle conversation. Nobody likes feeling as if they’re a “patient”, especially in a medical environment. Improving their care could also mean looking into medical equipment leasing, because if you’re using outdated or simply worn healthcare equipment, you’re not doing your patient a fair service. Just remember the human element, and remember that you have a chance to help people here. If you were in their situation, your mind might be quite frantic or chaotic too, so a little patience goes a long way.

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Improve your own level of care.

As I said, whether you’re a “doctor” or a “carer”, these titles don’t change the fact that you are, beneath it all, a “human”. Just like those patients you assess, or to whom you tend each day, your health is of the utmost importance. You need to remember to look after yourself and do the things which make you human. Take a break to read a newspaper or play Angry Birds on your phone. Whatever it is that you enjoy to do outside of work, take some time to do it when you get a spare moment. Switch off for a second.

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You, or other members of staff, if you work in a team, need a good support network.

As a sole carer for a person, this might be other members of the patient’s family, but, as a doctor, this will most likely be your colleagues. Whatever the case, it’s vital that you don’t take on the burden of your work alone, because that’s when you lose focus of why it is it that you’re in the healthcare profession. Accept a helping hand when it’s offered, and remember that you’re not alone.

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